Terms and Conditions

Terms & Conditions

1. Payment

• Automatic online booking is guaranteed 24 hours before the start of the circuit. In a shorter time, please wait for our confirmation, or contact us directly.
• Prices in EUR are only informative and depend on the current exchange rate (indicative conversion: 1 EUR 26 CZK)
• Payment: credit cards, PayPal, in cash only in CZK or EUR.
• Private groups can be provided any special circuit for a set price

2. Tours

• Commentary on a range of Skip the Line - Prague Castle Tickets, Minibus: is provided in audio languages, namely: EN, DE. Other tours are accompanied by a guide
• We offer guided tours in these languages: EN, DE, FR, ES, IT, RU. Other languages are not guaranteed. Sometimes a tour in another language can be arranged if booked in advance for a private group of 1-9 persons for the same price as for private groups of 10 persons and above.
• Please note that some tours may be interpreted in several languages. Private tours are kept only in the agreed-upon language.
• Minibus: with air conditioning, Wi-Fi, max 6 people
• Children under 5 years old without a seat (with the exception of private circuits and trips outside Prague - Baby price)
• The length of tours is approximate, the actual length depends on the traffic situation, which can not be influenced or predicted. GET PRAGUE GUIDE company is not liable for problems caused by traffic in the city and during the journey on the highway.
• Time-out of the circuit/the trip is not always identical with the time of a meeting. The designated pick-up time depends on the traffic situation in the city or any location of the hotel. Possible delay of the pickup is no reason for a refund.
• Most of our tour ends in the city centre. In the case of private circuits, minibus transport to the hotel can be arranged. Please note that all special requests must be lodged before the start of the circuit.
• Pick up and transport to the hotel by minibus is part of only the private circuits.
• Agreed time and place of meeting your guide or place of boarding for a minibus must be respected. Missing the meeting time or place is no reason for a refund.
• The tour guide or the responsible GET PRAGUE GUIDE person will carry a blue-and-white umbrella, and they will be waiting for customers at a designated meeting point and time mentioned in the description of circuits, excursions on the voucher. The guide waits for the client a maximum of 15 minutes from the beginning of the circuit only in case of walking tours.
• Some historical buildings run by the state can not be guided by private guides; therefore, GET PRAGUE GUIDE cannot guarantee interpretation of a local guide in your selected language.

3. HEALTH and other CARE

• We recommend that you have your ID card and a document (card) about the paid health insurance on the particular tour. Each customer must consider the difficulty of the circuit or a trip depending on their condition and age. They are also obliged to bring along medications for their use.
• Customer acknowledges that the company GET PRAGUE GUIDE is not responsible for the medical expenses of any injuries and is not responsible for the payment of damages caused by the client or any third party.
• GET PRAGUE GUIDE Company is not liable for damages caused to the customer by another customer or a third party person, on their health or property during a particular tour.
• A legal representative is fully responsible for their child.

4 DISCOUNTS:

• Discounts are possible for children 0-5 years and 6-15 years, and groups of 20 or above.
• The children's discounts may vary in each destination, and are shown for all circuits in the description.
• Group discounts - individually

5. Complaint:

• Any complaint must be applied immediately to the guide or the official of GET PRAGUE GUIDE. Late submitted complaints will not be considered.
• Disobedience of the official of the company GET PRAGUE GUIDE, or tour guide or disobedience of the schedule can cause separation from the group. The problems and costs associated with it are borne fully by the customer.
• GET PRAGUE GUIDE is not responsible for lost or stolen personal belongings outside, in buses, cars, ships and buildings.

6. Participation in a CIRCUIT:

• Participation is possible only with a valid voucher, which is presented at the start of the circuit/tour to the responsible person of GET PRAGUE GUIDE or the tour guides.
• We reserve the right to change any of the program, meeting place or time due to unexpected changes in the opening hours of the visited objects or due to traffic restrictions, etc.

7. CANCELLATION POLICY:

• GET PRAGUE GUIDE does not provide financial compensation for unused and purchased tours/circuits/tickets.
• Free cancellation - 3 days or more before the start of the circuit.
• 20% cancellation charge - 24 hours before the start of the circuit.
• Less than 24 hours - no refund.
• For all cruises:

              From confirmation to 31 days prior to the cruise/event, we charge 20%
              30 days to 48 hours prior to the cruise/event, we charge 50%

              48 hrs or less prior to the cruise/event, we charge 100%

• Cancellation on New Year's Eve, all tours/circuits with an evening program: free cancellation until the end of November, a 25% cancellation fee until the 20th of December, 100% when cancelled after the 20th of December.

8. GDPR

• On 25 May 2018, the European Union Privacy Act entered into force (you may see the GDPR abbreviation). In connection with this, we inform you of the following:

  • If you purchase tickets or tours with us, you automatically consent to the processing of your details to Get Prague Guide s.r.o.
  • If you have made a reservation with us and you enter your personal data, your personal data administrator is Get Prague Guide s.r.o.
  • We process your personal information on the registration form for the purpose of providing our services and products or its changes, or other important notifications connected with your reservation.

  If there are other people on your booking form, do not forget to inform them.

Payment for the circuit / tour / transfer means acceptance and understanding of this contract of general conditions.